ECHO 365 SUPPORT
Desktop Support and Maintenance
Flexible month-to-month agreements with our Desktop Support & Maintenance Package.
Our desktop support operates like a Help Desk without the hassle of a call center. You can reach us directly with a phone call because we believe in a personal approach.
Here to support you 24/7
Reliable round-the-clock desktop assistance.
Let us manage all of your technological needs for your business.
Seamless process
Our Services
01 User and Data Backup
We keep your important business data safe and recoverable, protecting against data loss in case of unforeseen issues or hardware failures.
02 Microsoft 365 Admin Center Management
We manage all aspects of your Microsoft 365 environment, including user accounts, licenses, cybersecurity, and Exchange rules and policies.
03 SharePoint and OneDrive Setup
Configure access control for specific folders in SharePoint for your team, and set up OneDrive for data backup and file sharing.
04 Mobile Device Management MDM
Secure and manage mobile devices within your organization, keeping data protected and compliant with company policies.
05 Onboarding and Offboarding of users
We handle the process of adding new employees and removing former employees, ensuring they have the right access to necessary resources from day one and revoking access promptly when they leave.
06 Quarterly Updates and annually reimaging of Devices
Keeps all devices up-to-date with the latest software and security patches. We will re-image all computers annually to maintain system integrity and performance.
07 App and hardware support
Provides complete support for software and hardware to keep operations running smoothly.
08 Hardware Upgrades and repairs
When hardware fails, we assist with data recovery and repairs as needed. If the assets warranty has expired, we will replace faulty hardware (hardware costs extra, but labor is included in your month-to-month support). We also upgrade operating systems and drivers to improve device performance and lifespan, reducing hardware failures.
09 Consulting
We offer advice to help your business make the best decisions about IT infrastructure, hardware upgrades, and strategies for future growth.
10 Domain Migration and Assistance
If you’re currently using GoDaddy, Wix, Google Domains, or Namecheap and want to migrate to Microsoft, we have the experience to make this transition smooth and hassle-free, so you don't have to handle the challenges yourself.